@zeenatkhan1
Operations Manager at Meditrina Multi-Speciality Hospital, improving billing accuracy and insurance claim recovery.
IndiaAt Meditrina Multi-Speciality Hospital, I oversee end-to-end hospital operations, including OPD/IPD billing and cashless transactions. I work to improve billing accuracy, reduce claim rejections, and accelerate insurance approvals.
At Aviva Life Insurance Co. India Ltd, I managed branch operations and policy servicing, processed claims, and developed SOPs and operational reports. I also initiated and executed the “GO GREEN” campaign, which resulted in annual savings of Rs.5.0L for the company.
Work history, roles, and key accomplishments
Meditrina Multi-Speciality Hospital
Aug 2022 - Present (4 years 2 months)
Oversee end-to-end hospital operations, manage OPD/IPD billing, admissions, discharges, and cash and cashless transactions while ensuring compliance. Strengthen revenue cycle management, coordinate with insurance companies and TPAs, and handle escalations.
Aviva Life Insurance Co. India Ltd
Mar 2007 - Nov 2017 (10 years 8 months)
Managed end-to-end branch operations, ensuring compliance with IRDA regulations and policy servicing. Processed claims, handled customer escalations, and developed SOPs and MIS reports.
TTSL
Aug 2006 - Feb 2007 (6 months)
Rejoined TTSL in the same Executive – Administration (Off Role) position with the same scope of responsibilities.
Degrees, certifications, and relevant coursework
Post Graduate Diploma in Business Administration (HR), Business Administration
Post Graduate Diploma in Business Administration with a focus on Human Resources.
Bachelor of Commerce, Accountancy & Information Systems
Bachelor of Commerce with a focus on Accountancy and Information Systems.
Matriculation, General Studies
Completed matriculation (secondary school) education.
Certificate, Revenue Cycle, Billing, and Coding
Completed a certificate in Revenue Cycle, Billing, and Coding.
Software and tools used professionally
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