Praveenkumar Gopal

As a Senior Operations Manager, I developed and implemented operational strategies to enhance efficiency and reduce costs. I managed personnel, monitored daily operations, and organized meetings with department heads to review projects and initiatives.

Assisted in overseeing daily operations, delegated tasks, and ensured compliance with company policies while providing guidance and support to team members.

Supervised and trained staff to ensure efficient operations. Assisted in daily management tasks and handled customer inquiries and complaints professionally.

Managed accounts receivable ledgers, verified patient benefits, and communicated with insurance companies regarding claims and billing information.

Provided guidance and support to team members, delegated tasks, and monitored performance while setting a positive example through professionalism.

Managed operations of a major call center providing customer service for US Healthcare insurance. Focused on team development, performance planning, and preparation of process performance reports for senior leadership.

Managed team performance, ensuring KPIs were met for employee and customer satisfaction. Focused on driving customer experience through effective team calibration.

Mentored junior staff on best practices and identified risks within projects, proposing mitigation strategies for successful task completion.

Oversaw daily operations of the delivery team, ensuring timely task completion and compliance with company policies. Conducted audits and implemented risk mitigation strategies.

Contacted insurance companies and patients to follow up on outstanding medical claims, ensuring timely payment and resolving issues with unpaid claims.

Pursued an MBA in Hospital Management, focusing on the operational aspects of healthcare facilities, management strategies, and patient care improvement.

Completed a Bachelor of Technology in Information Technology, gaining knowledge in software development, database management, and network systems.

Completed high school education with a focus on foundational subjects, preparing for higher education in technology and management.