Looking for a job

s andayani

@sandayani

I'm passionate about delivering positive customer experiences by listening carefully, understanding customer needs and providing clear, best solution

Indonesia

Message

What I'm looking for

I’m looking for well-organized administrative work and a role in the service sector where I can help people and provide solutions. I value clear instructions.

Throughout my experience, I have developed strong communication, problem-solving, organization, and time-management skills. I am comfortable handling multiple tasks while maintaining accuracy, professionalism, and attention to detail. In customer service, I have handled up to 55 incoming chat inquiries per day, while in insurance sales, I consistently exceeded daily targets by achieving up to 25 sales against a target of 15.

Experience

Work history, roles, and key accomplishments

Administration, Customer Service

Perhimpunan Periset Indonesia

Feb 2020 - Dec 2024 (4 years 10 months)

Checked membership registrations, compiled totals, and handled payments. Assisted with meeting preparation, responded to emails and chats, and resolved member complaints.

Microsoft Office Google Sheets Customer Service Communication Skills Problem Solving

Customer Service

PT. Tokopedia

Jul 2017 - Mar 2018 (8 months)

Responded to customer chats, analyzed issues, and provided solutions. Assisted with insurance claim submissions and coordinated with third parties.

Customer Service Problem Solving Communication Skills Insurance Claims

Telemarketing

PT. AXA Life Indonesia

Mar 2016 - Apr 2017 (1 year 1 month)

Made outbound calls and offered life insurance products to customers.

Telemarketing Sales Communication Skills

Administration

Itutor English Course

Jul 2015 - Mar 2016 (8 months)

Collaborated with the school to provide courses for students and gave course information to prospective students.

Administration Communication Skills Customer Service

Administration, Customer Service

CV. Putra Bangka Ekspress

Apr 2014 - Jun 2015 (1 year 2 months)

Received products from customers, prepared and checked delivery orders, and handled shipment reports. Answered phone calls, ensured product delivery, and assisted with invoices.

Administration Customer Service Microsoft Office Communication Skills