Open to opportunities

Anna Rizqi

@annarizqi

Message

Experienced professional in customer service and administrative support.

Indonesia

Message

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

With over 8 years of experience in customer service, administrative support, and general affairs, I have honed my skills in streamlining office operations and optimizing workflows. My expertise lies in fostering strong relationships with clients and team members in fast-paced environments, ensuring that both customer satisfaction and operational efficiency are prioritized.

Throughout my career, I have successfully contributed to sales growth, improved client retention rates, and maintained high levels of client engagement. My proficiency in Microsoft Office Suite, CRM software, and various administrative tools, combined with my strong problem-solving and multitasking abilities, has enabled me to deliver exceptional service and support to both clients and colleagues.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Influx

Jan 2024 - Jan 2024 (0 months)

Responded to customer requests for products and services, handled escalated calls, and contributed to sales growth by upselling. Resolved customer issues effectively, enhancing the company's commitment to service excellence.

Customer Service Problem Solving Communication CRM Software Sales Growth

Relationship Officer

Indonesia Finance Group (IFG Life)

Feb 2023 - Jan 2024 (11 months)

Monitored client insurance coverage, conducted client meetings, and generated new business through credit life insurance sales. Focused on building long-term relationships and increasing retention rates.

Client Relationship Management Compliance Business Development

Branch Funding Officer

Bank Tabungan Negara

Jul 2017 - Nov 2017 (4 months)

Increased assets under management through tailored investment strategies and conducted financial risk assessments. Maintained high levels of client engagement and loyalty.

Risk Assessment Client Engagement Regulatory Compliance

Branch Funding Officer

Bank Rakyat Indonesia

Jul 2017 - Jul 2017 (0 months)

Delivered personalized financial advice, ensured regulatory compliance, and maintained high client satisfaction through proactive relationship management.

Financial Advice Regulatory Compliance Documentation Relationship Management

Customer Service Representative

Kereta Api Indonesia

Sep 2015 - Jul 2017 (1 year 10 months)

Provided ticketing and travel information in high-traffic settings, resolved complaints, and delivered multi-channel support to ensure exceptional service.

Customer Service Ticketing Communication

Education

Degrees, certifications, and relevant coursework

State University of Semarang

Bachelor of Arts, Literature and Arts

2010 - 2015

Grade: 3.42

Studied Literature and Arts, achieving a GPA of 3.42 on a scale of 0 to 4.00. Developed strong analytical and communication skills through various coursework and projects.