sabrina ayu

I am a dedicated insurance customer service professional with eight years of experience supporting life and health insurance clients at major insurers including Sun Life Financial Indonesia and Cigna Insurance.

I consistently deliver high-quality support across phone, email, and in-person channels, achieving an average 95% customer satisfaction rating and playing a key role in customer retention and problem resolution.

I have hands-on experience with policy and claims administration, CRM systems (Salesforce and internal platforms), compliance and documentation control, and training new team members to maintain service standards.

I led improvements to CRM workflows that increased response efficiency by 20% and have completed multiple customer service and communication certifications, reflecting my commitment to empathy, clarity, and continuous improvement.