Open to opportunities

Dae Muslim

@daemuslim

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Experienced Customer Relation Officer with over 10 years in service.

Indonesia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Relation Officer with over a decade of experience in providing exceptional service and support to customers. My career has been focused on enhancing customer satisfaction through effective communication and problem-solving skills. I have successfully managed inbound and outbound calls, handled complaints, and ensured that customer issues are resolved promptly.

Throughout my tenure at PT Prudential Life Assurance, I have consistently improved customer retention rates and reduced inactive policies by proactively contacting clients and educating them on the importance of their insurance policies. My ability to follow up on customer queries and collaborate with various departments has been instrumental in delivering the best solutions to our clients.

With a Bachelor’s degree in Performing Arts and certifications in customer service excellence, I am committed to continuous improvement and professional development. I thrive in environments that value empathy, integrity, and teamwork, and I am eager to leverage my skills to contribute positively to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Relation Officer

Current

PT Prudential Life Assurance

Oct 2013 - Oct 2024 (11 years)

Over 10 years of experience as a Customer Relation Officer, skilled in handling customer complaints, inbound and outbound calls, and increasing customer retention. Responsibilities included contacting customers for premium payments, policy recovery, and providing solutions to customer queries.

Customer Service Communication Problem Solving Inbound Outbound Calling Policy Management Customer Retention Microsoft Office Time Management

Student Affairs Administration

Bina Sarana Informatika

May 2011 - Apr 2012 (11 months)

Managed new student registrations, updated student data, and provided academic information. Assisted in solving academic problems and handled student administration tasks.

Data Management Communication Problem Solving Microsoft Office Customer Service Time Management

Call Center Agent

PT Ciptamaya Mitra Solusi

Apr 2010 - May 2011 (1 year 1 month)

Provided customer support by receiving incoming calls, addressing queries, and resolving complaints. Followed up with relevant departments to ensure customer satisfaction.

Customer Service Communication Problem Solving Time Management Microsoft Office Team Collaboration

Education

Degrees, certifications, and relevant coursework

Indonesian Institute of Arts

Bachelor's degree, Performing Arts

2004 - 2009

Grade: 3.31

Activities and societies: Became treasurer for the Department Student Association.

Bachelor’s degree in performing arts with a grade point average of 3.31. Final assignment focused on Tanji Art in Tangerang Regency, specifically a case study of Al Jabar Group. Involved in student organization as treasurer for the Department Student Association.