Open to opportunities

Fariza Ardhya Putra

@farizaardhyaputra

Message

Customer service and marketing professional with team leadership and strong communication skills.

Indonesia

Message

What I'm looking for

I seek a customer-focused role where I can leverage my telemarketing and leadership experience, grow professionally, and contribute to a collaborative team.

I am a customer service and marketing professional with experience in branch service, telemarketing, digital telemarketing, and team leadership across finance and retail sectors.

I have worked as Admin/Customer Service at Vein Shop and in telemarketing roles at FIF Group and MNC Group, and served as a Team Leader in marketing at BFI Finance.

I studied at STIPRAM Yogyakarta University (2016–2020) and completed U-CAN English for Hospitality Industry (2021), which strengthened my communication and hospitality-focused English skills.

I am punctual, hardworking, quick to learn, and work well in teams; I seek opportunities to grow my skills and deliver high-quality customer experiences.

Experience

Work history, roles, and key accomplishments

Team Leader Marketing

MNC Group

Dec 2020 - Jan 2025 (4 years 1 month)

Led a marketing team for campaigns and performance tracking, supervising staff and coordinating activities to meet targets between Dec 2020 and Jan 2025.

Team Leadership Marketing Campaign Management Performance Tracking Coaching Communication

Customer Service (Branch)

BFI Finance

Jan 2021 - Dec 2022 (1 year 11 months)

Provided branch-level customer service, managing client inquiries and account support to maintain service quality from Jan 2021 to Dec 2022.

Customer Service Branch Operations Client Relations Communication Teamwork Time Management

Digital Telemarketer

FIF Group

Aug 2020 - Jan 2022 (1 year 5 months)

Executed digital telemarketing campaigns and customer outreach, contributing to lead generation and customer acquisition over a 1.5-year period.

Digital Marketing Telemarketing Lead Generation CRM Communication Time Management

Customer Service Admin

Vein Shop

Jan 2019 - Feb 2020 (1 year 1 month)

Managed admin and customer service tasks, handling inquiries and telemarketing which supported daily operations and improved customer response consistency.

Customer Service Administration Telemarketing Communication Punctuality Teamwork Problem Solving