Looking for a job

Samuel Okah

@samuelokah

Message

I am a customer success professional Consultant

Nigeria

Message

What I'm looking for

- Strong work ethic

- Problem-solving skills

- Attention to detail

- Teamwork and collaboration

- Initiative and drive

- Leadership ability

- Customer service orientation

- Technical knowledge and skills

Hello! My name is Okah and I am a customer success professional with a passion for helping others. I have over 5 years of experience in the field and have worked with a variety of companies and clients. I am always looking to learn and grow, and I am excited to share my knowledge and expertise with others. I believe in building strong relationships and providing exceptional customer service. Let's connect and see how we can work together

Experience

Work history, roles, and key accomplishments

Operations Manager

Kal Kreatif Promotions Ltd

Sep 2019 - Dec 2023 (4 years 3 months)

• Managing of overall operations to ensure effective and successful management of labor and productivity.
• Liaising with operation managers on quality control and safety measures as established by management.
• Ensuring compliance of existing policies and applicable laws.
• Monitoring of financial data and recommend solutions that will improve profitability.
• Negotiated agreements with diverse p

Project Management Communication Product Management Customer Service Customer Support CRM Excel

Independent Monitoring Consultant

Growth and Employment

Mar 2017 - Mar 2019 (2 years)

• Improvising project management and process planning to better adapt to contextual and risk factor.
• Ensuring accountability to access whether the project is being effectively, appropriately and efficiently executed by reviewing set milestone for each business.
• Reviewed existing data source quality and collection methods and collaborate with partners to address gaps

Project Management Communication Data Analysis Business Development Customer Service Customer Success Customer Support User Research Communication Skills Operations Demand Generation

Assistant Project Analyst

YouWIN Secretariat

Oct 2013 - Dec 2015 (2 years 2 months)

• Draw up monitoring and supervision templates to capture specific objectives of the exercise.
• Collated performance report and produce forecast to ascertain areas of business profit and growth.
• Reviewing of monitoring queries and escalating issues that requires attention of the head of unit.
• Present findings at quarterly board meetings, making recommendations for improvements.