At Independent Operations, I manage the end-to-end client lifecycle for over 50 active accounts, from onboarding through service delivery and satisfaction monitoring. I use proactive communication and rapid issue resolution to address friction and reduce client churn.
Previously, as a Client Experience & Support Specialist at Independent Client Services/Professional Operations, I managed client communications across email, chat, and phone. I also created onboarding guides and communication templates to support new client activation.
I use CRM workflows and service metrics to maintain client records, resolve escalations, and identify operational improvements. My training includes HubSpot Service Hub and data analysis with Python, Excel, Power BI, Tableau, and SQL.
