Open to opportunities

Samuel John

@samueljohn1

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Team Leader with 6 years of experience in strategic planning.

United States

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What I'm looking for

I am looking for a role that values innovation and employee engagement, where I can leverage my leadership skills to drive strategic initiatives and foster a positive work culture.

As a dedicated Team Leader with six years of experience, I have successfully driven strategic planning and leadership initiatives across various sectors. My journey has been marked by a commitment to achieving key performance indicators and fostering employee engagement. I take pride in my ability to enhance service delivery through innovative solutions and data-driven decision-making.

In my current role as the Founder and CEO of Nature Direct Co, I have cultivated a substantial social media following, achieving peak gross revenue of half a million dollars annually. My leadership has resulted in a remarkable productivity improvement of over 150% within one month, and I have maintained a 100% Customer Satisfaction score. I believe in creating a culture that emphasizes individuality and strong work ethic, which has led to significant market penetration and successful partnerships.

Previously, I spearheaded operations for Cognizant Technology Solutions, contributing to the launch of a new operation for Waymo. My experience includes managing large teams, implementing creative incentivization strategies, and enhancing employee engagement. I am passionate about driving results and fostering a collaborative environment that leads to improved service delivery and employee satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Executive Board Member

Current

One Life Project

Jul 2024 - Present (1 year)

Currently serving as an Executive Board Member, contributing to strategic planning and leadership initiatives. Focused on achieving key performance indicators and fostering employee engagement.

Strategic Planning Leadership Key Performance Indicators Employee Engagement

Current

Founder and CEO

Current

Nature Direct Co

Mar 2021 - Present (4 years 4 months)

Founded and served as CEO, specializing in fine minerals and crystals, achieving peak gross revenue of half a million dollars annually. Successfully cultivated a substantial social media following, amassing over 1,000,000 followers on TikTok and Instagram.

Social Media Marketing Payroll Management Customer Satisfaction

Team Lead, Autonomous Vehicle Operations

Cognizant Technology Solutions

Nov 2020 - Present (4 years 8 months)

Spearheaded the launch of a new operation for Waymo, contributing to their prominence in the industry and surpassing KPI targets. Managed a team of 25+ direct reports and provided oversight for ~100 employees, focusing on incentivization strategies.

Team Leadership KPIs Employee Engagement Training Customer Relationship Management Operational Excellence

Team Lead, Operations

24-7 Intouch

Sep 2019 - Present (5 years 10 months)

Led the program month-over-month, consistently achieving top performance in key KPIs such as Absenteeism and Re-contact Rate. Championed a forward-thinking culture, leading to a sub-2.5% absentee rate across 20+ agents.

Operational Excellence KPIs Innovation Budget Management Project Management

Manager, Technical Support & Quality Assurance

24-7 Intouch

Jul 2018 - Present (7 years)

Led and coached a team of 25+ tri-skilled agents, specializing in App and Device Support within Nike.com's line of business. Developed and implemented strategies resulting in consistent #1 sales performance across the entire site, averaging $250K+ per month.

Technical Support Quality Assurance Sales Performance Mentoring Operational Excellence

Education

Degrees, certifications, and relevant coursework

Arizona State University

Bachelor of Science, Computer Science

Studied the fundamentals of computer science including programming languages, data structures, and algorithms. Gained expertise in software development and problem-solving.