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@richardroberson
Customer support team lead with a focus on innovation and growth.
United StatesI am a dedicated team lead with extensive experience in customer support and team management. Currently, I lead a team at Consolidated Communications, where I consistently provide quality support while driving business growth. My role involves innovating and improving existing processes to enhance customer satisfaction and operational efficiency.
Previously, I served as a Supervisor at Alorica, where I managed a large team of agents, overseeing their training and performance to meet client expectations. My journey began at Best Buy, where I developed my skills in product knowledge and customer engagement, earning multiple accolades for my contributions. I am passionate about fostering a collaborative environment that encourages team success and individual growth.
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Work history, roles, and key accomplishments
Consolidated Communications
Sep 2022 - Present (3 years 2 months)
Provided quality customer support in an ever-changing business climate. Drove, retained, and acquired new business through various avenues, including customer support.
Alorica
May 2018 - Jun 2022 (4 years 1 month)
Oversaw training, reporting, and foundational skill-building for desired roles and clients. Managed a team of 12-100+ agents to ensure client goals and expectations were met.
Best Buy
Jan 2010 - Dec 2018 (8 years 11 months)
Shared and trained others in brand knowledge and tested their skills. Acted as an ambassador for products and an expert in leading design and information.
Degrees, certifications, and relevant coursework
Diploma, General Studies
Completed high school education, focusing on core subjects and preparing for further academic pursuits. Gained foundational knowledge across various disciplines.
Associate Degree of Arts, Arts
Pursued an Associate Degree in Arts, developing a broad understanding of humanities and social sciences. Engaged in coursework designed to enhance critical thinking and analytical skills.
Software and tools used professionally
United StatesYou can contact Richard and 90k+ other talented remote workers on Himalayas.
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