Open to opportunities

Richard Roberson

@richardroberson

Message

Customer support team lead with a focus on innovation and growth.

United States

Message

What I'm looking for

I am looking for a role that values innovation and team collaboration, with opportunities for growth.

I am a dedicated team lead with extensive experience in customer support and team management. Currently, I lead a team at Consolidated Communications, where I consistently provide quality support while driving business growth. My role involves innovating and improving existing processes to enhance customer satisfaction and operational efficiency.

Previously, I served as a Supervisor at Alorica, where I managed a large team of agents, overseeing their training and performance to meet client expectations. My journey began at Best Buy, where I developed my skills in product knowledge and customer engagement, earning multiple accolades for my contributions. I am passionate about fostering a collaborative environment that encourages team success and individual growth.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Consolidated Communications

Sep 2022 - Present (2 years 9 months)

Provided quality customer support in an ever-changing business climate. Drove, retained, and acquired new business through various avenues, including customer support.

Customer Support Business Development Innovation Process Improvement Leadership

Supervisor

Alorica

May 2018 - Jun 2022 (4 years 1 month)

Oversaw training, reporting, and foundational skill-building for desired roles and clients. Managed a team of 12-100+ agents to ensure client goals and expectations were met.

Team Management Training Reporting Performance Management

LG Expert

Best Buy

Jan 2010 - Dec 2018 (8 years 11 months)

Shared and trained others in brand knowledge and tested their skills. Acted as an ambassador for products and an expert in leading design and information.

Product Training Sales Customer Service Objection Handling

Education

Degrees, certifications, and relevant coursework

Alief Taylor HS

Diploma, General Studies

Completed high school education, focusing on core subjects and preparing for further academic pursuits. Gained foundational knowledge across various disciplines.

Houston Baptist University

Associate Degree of Arts, Arts

Pursued an Associate Degree in Arts, developing a broad understanding of humanities and social sciences. Engaged in coursework designed to enhance critical thinking and analytical skills.