victoria samuel

I am a dedicated customer service professional with over 2 years of hands-on experience as a front desk officer and customer service representative. I consistently deliver courteous, professional service and prioritize alignment with company procedures to support smooth operations.

My background includes welcoming guests, responding to service requests via phone, email, and face-to-face channels, and tracking customer service KPIs to improve delivery. I collaborate closely with sales and technical teams to resolve complex issues and proactively reach out to customers to gather feedback.

I bring strong attention to detail, time-management, and problem-solving skills, and I am proficient with Microsoft Office tools including Word, Excel, and PowerPoint. My training includes a Certificate of National Service and computer training that support my technical capabilities.

I am passionate about creating positive customer experiences and contributing to operational efficiency through clear communication, empathy, and teamwork.