Mercy Ugbebor

I am a customer service professional with over two years of experience in telecommunications and hospitality, focused on resolving high volumes of inquiries and managing client relationships. I consistently use technology and strong communication to streamline operations and improve customer satisfaction.

At a 5-star hotel I served as front desk officer, implementing a booking system that increased customer satisfaction and sales from 25% to 50%. In a telecom call center role I handled 800+ customer calls daily, providing technical support, complaint resolution, and advisory services.

I bring proven skills in CRM and telecommunication systems, process improvement, conflict resolution, and team collaboration, and I seek to contribute problem-solving and interpersonal strengths to a dynamic Customer Service Officer role.