I've supported U.S.-based customers across back-office operations, customer support, virtual assistance, and sales, with a focus on accurate data handling and professional communication.
At ALTIAMCX, I verified IDs and insurance information, processed 20+ profiles daily, audited records, and helped improve data integrity. I contributed to 99.4% operational accuracy, a 98.8% QA score, and zero compliance infractions.
At Allied Global, I managed high-volume sales and support interactions for travel products, averaging seven net sales per day and earning Top Seller recognition for two consecutive months. At Collective Solutions (GenMobile), I resolved billing, account, and technical inquiries for customers in the U.S., Canada, and Mexico.
I've also coordinated appointments, meetings, reminders, follow-ups, customer contacts, and purchase-related communication as a Virtual Assistant at InverMuhsa. I work fluently in English and Portuguese and natively in Spanish using Zendesk, Genesys Cloud, Salesforce, Excel, Google Workspace, and Microsoft Office.
