Open to opportunities

Mía Villatoro

@mavillatoro

Virtual Assistant at Alonso & Alonso Attorney at Law managing client support, Salesforce records, scheduling, and billing.

Honduras

Message

At Alonso & Alonso Attorney at Law, I manage client communications and transactions through Salesforce, schedule consultations and follow-ups, and keep digital client records accurate.

I also guide clients through immigration procedures and documentation requirements, while tracking payments and providing billing support. Previously, I handled English-language customer inquiries at Collective Solutions and supported financial documentation and administrative records at Santa Fe Trading Corp.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Customer Support Specialist

Current

Alonso & Alonso Attorney at Law

May 2024 - Present (2 years 5 months)

Manage high-volume customer transactions and communications through Salesforce, oversee calendar management and appointment scheduling, and provide billing and account support. Maintain digital client records within Salesforce CRM to ensure database accuracy and workflow efficiency.

Salesforce Google Workspace Microsoft Office Zoom Appointment Scheduling Client Records Management Payment Tracking Billing Support Customer Support Communication Skills Confidentiality

Customer Support Specialist (100% English)

Collective Solutions

Nov 2023 - Dec 2023 (1 month)

Delivered comprehensive English-language support for international accounts, handling high-volume customer inquiries and service requests. Processed orders, returns, and administrative requests with accuracy and quick turnaround times.

Customer Support English Order Processing Returns Processing Administrative Support Problem Solving Communication Skills

Administrative Assistant

Santa Fe Trading Corp.

Sep 2022 - Oct 2022 (1 month)

Assisted with file organization, data entry, and digital archiving systems using Microsoft Excel and internal tools. Supported financial operations including document verification and bank reconciliation, and maintained accurate financial records for internal auditing.

Excel Data Entry File Organization Digital Archiving Document Verification Bank Reconciliation Financial Records Administrative Support