Jairo User

I’m a bilingual (English/Spanish) professional with 3 years of experience in technical support, plus more than 2 years in data entry and virtual assistance. I’m detail-oriented, highly organized, and focused on delivering high-quality results in fast-paced environments.

In my last job as a virtual assistant at Valhalla Dental PLLC, I manage calendars and handle daily administrative coordination while maintaining confidentiality through HIPAA workflows. I keep patient profiles accurate and up-to-date, including demographics, consents, medical history, insurance information, and chart updates.

Previously and alongside that, I’ve worked as a part-time data entry specialist at Root Insurance, where I rapidly verify and update data while keeping records clean. I also perform front-end quality checks on submissions before finalizing entries to reduce rework and keep the queue moving.

Earlier, at Comcast as a technical support voice agent, I resolved customer software and network issues through effective troubleshooting. I consistently met productivity and quality expectations in a high-volume environment. I take pride in combining technical problem-solving with clear communication and reliable execution.