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Gabriela Pagan

@gabrielapagan

Administrative Assistant at Aspire Media Marketing who supported client outreach, CRM records, and marketing communications.

Honduras

Message

At Western Dental Care, I supported client intake and virtual administration, handling more than 100 customer interactions per week and coordinating appointments and records.

At Century Link and ACA Collections, I monitored customer interactions for quality and compliance, prepared performance reports, and supported onboarding and team coordination.

At Aspire Media Marketing, I managed client inquiries and follow-ups, maintained lead information in GoHighLevel, and supported social media and email marketing. Most recently, at SPG Home Buys, I coordinated transaction documents, verified payments, and followed up on missing information.

Experience

Work history, roles, and key accomplishments

Remote Transaction Coordinator & Administrative Specialist

SPG Home Buys

May 2026 - Aug 2026 (3 months)

Coordinated property transaction documentation and communication among clients, agents, and internal teams to ensure timely completion.

Transaction Coordination Documentation Data Entry Calendar Management Communication Skills Confidentiality Administrative Support

Remote Marketing Receptionist & Administrative Assistant

Aspire Media Marketing

Feb 2025 - Feb 2026 (1 year)

Managed incoming calls, emails, and client inquiries while maintaining calendars and supporting lead follow-up and CRM management.

Customer Service CRM GoHighLevel Calendar Management Email Management Lead Follow Up Marketing Support Reporting

Remote Quality Assurance & Data Management Specialist

Zero Variance

Jan 2023 - Jan 2024 (1 year)

Managed calendars, databases, and digital records while monitoring customer interactions for quality and compliance.

Quality Assurance Data Management Calendar Management Reporting Documentation Confidentiality Administrative Support

Collections Quality Assurance & Virtual Administrative Specialist

ACA Collections

Mar 2022 - Jan 2023 (10 months)

Monitored collection calls for compliance, prepared performance reports, and coordinated schedules and communications to support daily operations.

Quality Assurance Collections Compliance Reporting Administrative Support Scheduling Documentation Confidentiality

Quality Assurance Specialist & Customer Service Analyst

CenturyLink

Jan 2020 - Feb 2022 (2 years 1 month)

Monitored and evaluated customer interactions for compliance and quality, provided coaching and feedback, and tracked performance metrics for over 50 employees.

Quality Assurance Customer Service Call Monitoring Performance Metrics Coaching Reporting Onboarding Process Improvement