Open to opportunities

Samuel Cyrus Mbugua

@samuelcyrusmbugua

Message

I coordinate reliable IT infrastructure, networks, and end-user support for large multi-office projects.

Kenya

Message

I've supported USAID Africa Trade and Investment, USAID KIWASH, and USAID AfyaInfo projects in Nairobi, keeping networks, servers, hardware, and end-user services reliable across regional offices.

At USAID ATI, I optimized network performance and IT operations, reducing downtime and helpdesk requests by 30% while managing hardware and software lifecycles, vendor relationships, and staff support. Earlier, I resolved more than 95% of support tickets within 24 hours for USAID AfyaInfo and led infrastructure upgrades for KIWASH.

I bring hands-on experience with Windows Server, Active Directory, network administration, IP telephony, cybersecurity, and technical training, backed by CCNA and ITIL Foundation certifications.

Experience

Work history, roles, and key accomplishments

IT Coordinator

USAID Africa Trade and Investment (ATI)

Jan 2022 - Jan 2025 (3 years)

Resolved complex hardware and network issues, enhancing system uptime and ensuring consistent IT service availability across multiple departments. Monitored and optimized network performance, reducing downtime and helpdesk requests by 30%.

Network Administration Troubleshooting IT Operations Software Asset Management Vendor Management

IT Infrastructure Specialist

USAID KIWASH Project by DAI

Mar 2016 - Sep 2021 (5 years 6 months)

Ensured high availability of critical project systems through rigorous monitoring and maintenance. Configured, deployed, and maintained IT equipment across multiple regional offices, enabling seamless hybrid operations.

server management Windows Server Network Administration IP Telephony end user support IT Compliance

IT Support Specialist

USAID AfyaInfo

Jan 2011 - Jan 2016 (5 years)

Managed IT support for two major USAID projects, resolving over 95% of support tickets within 24 hours. Implemented new support processes that reduced average resolution time and improved user satisfaction.

Troubleshooting Software Deployment Technical Documentation Cloud Platforms

ICT Security Solutions Engineer

Kenya Institute of Data and Forensic Systems

Jan 2008 - Jan 2010 (2 years)

Enhanced cybersecurity posture for client organizations by deploying Websense solutions, achieving a 20% reduction in cyber threats. Troubleshot hardware and network service issues to maintain continuous system availability.

Cybersecurity Websense Troubleshooting Network Services