SAsamuel akomolafe
@samuelakomolafe
Detail-oriented customer support professional with strong problem-solving skills.
NigeriaWhat I'm looking for
I am a detail-oriented professional with extensive experience in customer relations and problem-solving. My journey in customer support began as a Virtual Assistant, where I honed my skills in managing inquiries and providing exceptional service. Over the years, I have progressed to roles such as Customer Success Manager and Customer Support Agent, where I have consistently delivered effective solutions and enhanced customer satisfaction.
In my recent position as a Customer Success Manager at ERP Infinity, I successfully increased account size by 45% within five months by analyzing metrics and collaborating with product development and sales teams. My proactive approach to customer churn has allowed me to devise strategies that mitigate risks effectively. I take pride in being the voice of the customer within the organization, ensuring that their needs are met and valued.
Throughout my career, I have developed best practices for customer onboarding and service escalation, which have streamlined processes and improved customer experiences. I am passionate about fostering enduring relationships with customers and am always looking for creative solutions to enhance service delivery. I am eager to bring my skills and experience to a dynamic team that values customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
24 Hours Group
Jan 2024 - Present (1 year 5 months)
As a Customer Support Agent, I respond to inbound calls, manage customer complaints, and follow up on inquiries to enhance satisfaction. I also update databases with technical issues and gather customer feedback for internal teams.
Customer Success Manager
ERP Infinity (ROYAL DIGITS LTD)
Sep 2021 - Jul 2023 (1 year 10 months)
In my role as Customer Success Manager, I analyzed metrics to improve operational efficiency, increased account size significantly, and developed strategies to mitigate customer churn while providing valuable feedback to internal teams.
Retail Marketing Manager
United Bank for Africa
Aug 2020 - Sep 2021 (1 year 1 month)
As Retail Marketing Manager, I led a sales team to increase the loan portfolio and implemented strategies that significantly boosted e-channel sales and customer account renewals, while optimizing team training and development.
Customer Relationship Officer
United Bank for Africa
Jun 2018 - Jul 2020 (2 years 1 month)
In this role, I collaborated with the sales team to achieve significant growth in deposits, enhanced sales performance through effective techniques, and developed strategies to improve customer retention and satisfaction.
Virtual Assistant
SLP Agency
May 2017 - May 2018 (1 year)
As a Virtual Assistant, I provided exceptional customer service, managed administrative tasks, and conducted data analysis to prepare reports while effectively handling customer inquiries and scheduling.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology, Project Management
2011 - 2015
Bachelor of Technology in Project Management, focusing on the principles and practices of managing projects effectively. Developed skills in planning, executing, and overseeing projects to ensure successful completion within scope, time, and budget constraints.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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