James Olaseeni Aina

Led high-volume inbound/outbound support, resolved escalated client issues, and onboarded and trained new agents to improve customer satisfaction and support team efficiency.

Converted inquiries into paying customers through calls and follow-ups, maintained customer records, and supported client onboarding and marketing campaigns to drive revenue growth.

Coordinated procurement workflows, liaised with vendors, and maintained compliance and safety documentation to ensure timely processing of procurement needs.

Managed outbound sales campaigns and team performance, tracked client interactions, and promoted tailored service solutions to meet sales targets.

Supported customer onboarding, handled service inquiries and escalations, and conducted telesales via phone and WhatsApp to improve retention and satisfaction.

Managed online brand presence and promotional content, assisted with campaign execution, and engaged audiences to grow visibility and promotions.

Completed the Digital Marketing Fundamentals program focused on online marketing techniques and digital campaign strategies.

Completed a Network Security certification covering fundamentals of network protection and security best practices.

Completed a Web Development program covering HTML, CSS, and JavaScript fundamentals.

Awarded a Technician Certificate in Electrical Electronics covering practical and theoretical aspects of electrical and electronic systems.

Completed Senior Secondary Certificate studies.