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Susmitha Ravi

@susmitharavi

I lead high-volume operations teams, improving productivity, transportation performance, and employee engagement at Amazon.

India

Message

What I'm looking for

I'm looking for an operations leadership role where I can lead high-volume teams, improve processes through data and structured problem-solving, strengthen employee engagement, and deliver measurable productivity and performance outcomes.

At Amazon, I manage a team of 90 associates across safety, quality, productivity, and performance, while leading workforce planning, coaching, escalations, and operational reporting. I’ve delivered approximately 10% productivity improvement through process optimization and resource management.

Previously, I supported Amazon’s EU Surface Transportation network, improving capacity utilization, SOP adherence, and network performance. My background also includes end-user technical support and network troubleshooting at Unisys and Genpact.

Experience

Work history, roles, and key accomplishments

Operations Manager

Amazon

Apr 2024 - Apr 2026 (2 years)

Managed a team of 90 associates, overseeing day-to-day operations and ensuring achievement of Safety, Quality, Productivity, and Performance goals. Led 15+ operational and process-improvement projects, achieving approximately 10% productivity improvement through process optimization and effective resource management.

Operations Management People Management Performance Management Process Improvement Workforce Planning Escalation Management Data Analysis Stakeholder Management Employee Engagement Training and coaching SOP Management Cost Optimization Operational Reporting Performance Metrics Data Driven Decision Making

Education

Degrees, certifications, and relevant coursework

Shadan Women's College of Engineering & Technology

Bachelor of Technology, Electronics & Communication Engineering

Bachelor of Technology in Electronics & Communication Engineering from Shadan Women's College of Engineering & Technology, affiliated with Jawaharlal Nehru Technological University.