Tanu Rajoriya

TR

Looking for a job

Tanu Rajoriya

@tanurajoriya

Operations Lead at Amazon who cut turnaround time by 18% through SOP redesign and workflow standardization.

What I'm looking for

I’m seeking to transition into an Operations and People Management role, with room to grow into structured leadership and cross-functional program roles.

At Amazon, I handled high-impact customer and risk escalations while maintaining 95–98% quality under strict SLA requirements. I reduced turnaround time by 18% through SOP redesign and workflow standardization.

I drove root cause analysis for recurring defects with Operations, Tech, and Quality teams, and built dashboards for weekly business reviews. I also automated workflows, reducing manual effort by approximately 25%.

I mentored new hires and supported peers with audits and complex cases. My background includes customer support and executive assistance, along with an engineering degree, Six Sigma Green Belt, and management training.

Experience

Work history, roles, and key accomplishments

AM

Resolution Specialist / Operations Lead

Jan 2018 - Jan 2025 (7 years)

Led high-impact customer and risk escalations while maintaining 95-98% quality under strict SLA environments. Mentored new hires, reduced turnaround time by 18% through SOP redesign, and automated workflows resulting in approximately 25% reduction in manual effort.

Customer Escalation Management SLA Adherence Root Cause Analysis Process Improvement SOP Redesign Workflow Automation Dashboarding Quality Audits Compliance Mentorship Data Analysis SQL ETL CRM Ticketing Systems

NH

Executive Assistant

NHAI

Jan 2017 - Jan 2018 (1 year)

Managed RTI responses, grievance tracking, and compliance documentation.

RTI Management Grievance Tracking Compliance Documentation

ML

Customer Support Executive

Magnum Group Pvt. Ltd.

Jan 2017 - Dec 2017 (11 months)

Resolved customer and payroll issues while meeting SLA requirements.

Customer Support Payroll Query Resolution SLA Adherence

Education

Degrees, certifications, and relevant coursework

AM

Amazon

AWS & SAP Skill-Up, Cloud and ERP

2025 - 2025

AWS and SAP Skill-Up training completed in 2025.

AM

Amazon

Six Sigma Green Belt, Six Sigma

2024 - 2024

Six Sigma Green Belt certification completed in 2024.

AM

Amazon

MGHD+ Certification, MGHD+

2024 - 2024

MGHD+ Certification completed in 2024.

AM

Amazon

Manager Training Program, Management

2023 - 2023

Manager Training Program completed in 2023.

RR

Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)

Bachelor of Engineering, Information Technology

Bachelor of Engineering in Information Technology from Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV), Bhopal.

AM

Amazon

Supply Chain Fundamentals, Supply Chain

2025 - 2025

Supply Chain Fundamentals training completed in 2025.

Tech stack

Software and tools used professionally

Webex

Fuse

Vibe

SQL

SAP

Quip

River

AWS

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

70k+ INR

Social media

Job categories

Operations Specialist People Manager Program Manager

Skills

Operations Management People Management Customer Success Escalation Management Process Improvement Root Cause Analysis CAPA Governance SOPs Quality Management Compliance Management Audit Management Program Management Stakeholder Management Vendor Management Workforce Management

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