Raj Srivastava
@rajsrivastava
I improve global service delivery through operational governance, analytics, workforce planning, and process redesign.
IndiaWhat I'm looking for
At Amazon, I served as the operational backbone for service delivery across 16 international markets, improving operational effectiveness through audits, governance reviews, and corrective action plans.
I led workflow reviews, process mapping, and redesign initiatives that delivered over $5M in savings and reduced handling time by 25%. I turned operational data into executive reporting and recommendations using SQL, Tableau, QuickSight, and Excel.
As a Team Manager at Amazon, I owned workforce planning, forecasting, capacity management, and shift design for 50–60 people across time zones in a 24x7 operation. I used productivity, utilisation, staffing, and SLA data to identify risks and drive action with leadership and cross-functional partners.
I also developed teams through hiring, performance management, training, and quality governance, helping more than 20 people move into subject matter expert and leadership roles. I bring a practical, data-led approach to improving service delivery, process control, and stakeholder alignment.
Experience
Work history, roles, and key accomplishments
Served as the operational backbone for service delivery across 16 international markets, conducting audits and governance reviews. Led continuous improvement initiatives delivering over $5M in savings and a 25% reduction in handling time.
Owned workforce planning, forecasting, and capacity management for teams of 50-60 across time zones. Analyzed productivity and SLA data, ran audits, and facilitated business reviews to drive action on defects.
Resolved complex international customer queries end to end within defined service levels and quality benchmarks.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Arts, Sociology
Bachelor of Arts in Sociology (Honours) from Indira Gandhi National Open University, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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