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HU@himmamuser
Results-oriented operations leader driving process improvement and customer experience.
IndiaI am an operations professional with hands-on experience leading teams, improving processes, and delivering measurable efficiency gains across high-volume customer support environments.
At Austin Bazaar I reduced the company-wide refund rate from 7% to 5% through targeted root cause analysis and CAPA implementation, and I have a proven record of achieving high accuracy and productivity metrics while executing campaign-driven change initiatives.
I collaborate cross-functionally to resolve operational challenges, present actionable insights to leadership, and continuously refine SOPs and workflows to boost customer satisfaction and team performance.
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Work history, roles, and key accomplishments
Austin Bazaar
Nov 2024 - Present (1 year)
Oversee feedback and error management, execute campaign-driven change initiatives, and present actionable insights to leadership; reduced company-wide refund rate from 7% to 5% via root cause analysis and CAPA implementation.
Amazon Development Centre India
Aug 2022 - Nov 2024 (2 years 3 months)
Supported a 14-member team as liaison between leadership and associates to improve workflow and operational efficiency; consistently achieved team accuracy target of 98.25% and led audit feedback sessions to implement process improvements.
Amazon Development Centre India
Sep 2020 - Jul 2022 (1 year 10 months)
Reviewed content for compliance with community guidelines and SOPs maintaining 100% accuracy; recognized as Process Expert and contributed to SOP implementation and new software interface testing while training new teams.
Degrees, certifications, and relevant coursework
Bachelor of Engineering, Mechanical Engineering
2017 - 2022
Grade: 3.3
Completed a Bachelor of Engineering in Mechanical Engineering with a GPA of 3.3, focusing on core mechanical engineering principles and practical applications.
Diploma in Mechanical Engineering, Mechanical Engineering
2014 - 2017
Grade: 3.3
Completed a Diploma in Mechanical Engineering with a GPA of 3.3, covering foundational engineering coursework and technical training.
Software and tools used professionally
IndiaYou can contact himmam and 90k+ other talented remote workers on Himalayas.
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