Open to opportunities

himmam User

@himmamuser

Message

Results-oriented operations leader driving process improvement and customer experience.

India

Message

What I'm looking for

I seek a role where I can lead teams, drive process improvements using data-driven methods, collaborate cross-functionally, and deliver measurable customer experience gains.

I am an operations professional with hands-on experience leading teams, improving processes, and delivering measurable efficiency gains across high-volume customer support environments.

At Austin Bazaar I reduced the company-wide refund rate from 7% to 5% through targeted root cause analysis and CAPA implementation, and I have a proven record of achieving high accuracy and productivity metrics while executing campaign-driven change initiatives.

I collaborate cross-functionally to resolve operational challenges, present actionable insights to leadership, and continuously refine SOPs and workflows to boost customer satisfaction and team performance.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

Austin Bazaar

Nov 2024 - Present (1 year 1 month)

Oversee feedback and error management, execute campaign-driven change initiatives, and present actionable insights to leadership; reduced company-wide refund rate from 7% to 5% via root cause analysis and CAPA implementation.

Process Optimization Root Cause Analysis CAPA Customer Experience Management Cross Functional Collaboration Data Analysis Leadership Campaign Management

Resolution Specialist

Amazon Development Centre India

Aug 2022 - Nov 2024 (2 years 3 months)

Supported a 14-member team as liaison between leadership and associates to improve workflow and operational efficiency; consistently achieved team accuracy target of 98.25% and led audit feedback sessions to implement process improvements.

Workflow Optimization Performance Management Quality Assurance Data Driven Decision Making Coaching

Content Moderator

Amazon Development Centre India

Sep 2020 - Jul 2022 (1 year 10 months)

Reviewed content for compliance with community guidelines and SOPs maintaining 100% accuracy; recognized as Process Expert and contributed to SOP implementation and new software interface testing while training new teams.

Content Moderation Quality Assurance Training Software Testing Attention To Detail Collaboration

Education

Degrees, certifications, and relevant coursework

Sinhgad Academy of Engineering

Bachelor of Engineering, Mechanical Engineering

2017 - 2022

Grade: 3.3

Completed a Bachelor of Engineering in Mechanical Engineering with a GPA of 3.3, focusing on core mechanical engineering principles and practical applications.