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@destinyyoungblood
Experienced retail customer service associate delivering accurate cash handling and exceptional customer experiences.
I am a dedicated customer service associate with five years of retail experience focused on delivering exceptional customer experiences.
I have worked in frontline roles at CVS Health, Walmart, and Big Lots, where I consistently resolved inquiries and complaints efficiently to maintain high levels of customer satisfaction. I maintain meticulous cash-handling practices and balanced daily sales with 100% accuracy.
I excel at operating point-of-sale systems, processing returns and exchanges, and keeping checkout areas organized to ensure smooth shopping experiences. I collaborate with cross-functional teams to resolve complex issues and support inventory accuracy through careful stocking and record-keeping. My communication skills and phone etiquette help me de-escalate situations and build rapport with customers.
I am committed to fostering positive interactions and contributing to team-driven service excellence, and I seek opportunities to grow into roles with increased responsibility in retail operations or customer service leadership.
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Work history, roles, and key accomplishments
CVS Health
Jan 2020 - Sep 2020 (8 months)
Provided exceptional customer service by greeting customers, resolving inquiries and complaints, and operating the cash register with 100% daily cash balancing accuracy to ensure reliable checkout operations.
Walmart
Feb 2019 - Sep 2019 (7 months)
Addressed customer inquiries and resolved complaints while processing returns and exchanges efficiently, maintaining accurate records and supporting inventory accuracy to improve customer satisfaction.
Big Lots
Oct 2018 - Feb 2019 (4 months)
Processed cash, credit, and debit transactions accurately and balanced the cash drawer each shift while maintaining a clean, organized checkout area to ensure a positive shopping experience.
Degrees, certifications, and relevant coursework
High School Diploma
2017 - 2018
Completed a High School Diploma at Gulfport Vocational Annex from December 2017 to April 2018.
Software and tools used professionally
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