Samelyn Apares
@samelynapares
Dedicated client coordinator focused on delivering accurate information.
What I'm looking for
I am a dedicated client coordinator with a strong commitment to client satisfaction and problem resolution. My experience in healthcare administration has equipped me with the skills to manage complex inquiries and ensure that all client needs are met promptly and accurately. I thrive in fast-paced environments where I can leverage my organizational skills to beat deadlines and provide high-quality work.
In my current role at Shearwater Health, I am responsible for coordinating appointments and managing communications between healthcare providers and clients. My previous experience at Omega Healthcare involved handling patient inquiries and resolving complaints, which honed my ability to communicate effectively and maintain professionalism under pressure. I am passionate about using my technical skills and proactive approach to improve client experiences and streamline processes.
Experience
Work history, roles, and key accomplishments
Client Coordinator
Shearwater Health CPO
Aug 2023 - Present (1 year 10 months)
Coordinated with provider offices to obtain availability for peer-to-peer discussions for Workers' Comp patients and scheduled appointments. Managed client communications regarding missing patient/provider information and physician no-shows.
Healthcare Executive
Omega Healthcare
Jun 2022 - Jul 2023 (1 year 1 month)
Addressed balance inquiries from patients, insurance companies, facilities, and law firms. Verified and updated patient demographic information, resolving problems and complaints.
Healthcare Back Office
Innodata Knowledge Services, Inc.
Aug 2020 - May 2022 (1 year 9 months)
Organized and sorted medical records by pages and dates, arranging them systematically by type, classification, and diagnostic procedures. Performed accurate data entry.
Education
Degrees, certifications, and relevant coursework
Cebu Technological University Tuburan Campus
Bachelor of Science, Information and Communication Technology
Studied Information and Communication Technology, gaining foundational knowledge in various aspects of IT. Developed skills relevant to managing and processing information effectively.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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