Vivien Caballero

I've trained as a Patient Care Coordinator with BrainHealth USA, using Office Ally EHR, Practice Mate, and NetSuite to support appointment scheduling, patient communication, and provider coordination.

I review patient demographics and appointment information, support medication refill (OTR) and release of information workflows, and maintain HIPAA compliance and confidentiality. I also bring training in medical coding fundamentals, medical administration, and basic Medicare knowledge.

Previously, I managed invoices in QuickBooks and handled client phone and email inquiries at Europatex. My earlier customer-facing roles at LBC and SM Supermall involved shipment records, customer assistance, inquiries, and follow-ups.

I'm organized, quick to learn, and focused on providing reliable administrative and customer support in healthcare settings.