kim harvey calingasan

I’m a detail-oriented Data Entry and Intake Coordinator with over 4 years of experience supporting healthcare operations, patient coordination, and customer service in fast-paced environments.

At Rocky Mountain Laboratories, I handled 50–80+ patient cases daily with high accuracy, maintained 99%+ data accuracy, and reduced scheduling errors by ~20% through careful intake and provider coordination.

I coordinate across departments to support compliance and improve turnaround time by communicating effectively with providers and stakeholders, keeping processes accurate and moving.

Previously, as a Customer Service Representative at Divertex, I assisted 100+ customers daily, maintained high CSAT scores, reduced escalations by ~15%, trained new hires, and met/exceeded KPIs—strengthening my customer-first approach and operational reliability.