Open to opportunities

Sheena Mariz Mateo

@msheena

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Customer support specialist delivering accurate healthcare and logistics operations with 5+ years of experience.

Philippines

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What I'm looking for

I’m looking for a customer-focused role where I can support patients or clients, coordinate logistics, resolve issues end-to-end, and improve operations with strong communication, careful documentation, and consistent follow-through.

I am a customer service and administrative professional with over 5 years of experience in healthcare and logistics support. My background includes appointment scheduling, email and calendar management, customer support, data entry, shipment coordination, and resolving escalations.

I am highly organized, detail-oriented, and experienced in working remotely. I am proficient in Microsoft Office, Google Workspace, Canva, and CRM systems, with strong skills in communication, problem-solving, and administrative support.

Outside of work, I enjoy reading, journaling, and engaging with book communities. I am currently seeking remote opportunities where I can leverage my customer service and administrative expertise to help businesses provide excellent support and operate efficiently.

Experience

Work history, roles, and key accomplishments

Healthcare Executive

Omega Healthcare Services

Jun 2023 - Jul 2026 (3 years 1 month)

Managed patient appointment scheduling (including rescheduling and cancellations), and provided patient support via phone for inquiries about appointments, insurance coverage, provider availability, clinic locations, and cost estimates. Coordinated clinical requests (prescription refills, prior authorizations, lab orders, and pre-operative clearances), maintained accurate patient records, and assi

Appointment Scheduling Patient Support Phone Support Email Management Data Entry Medical Records Management Prior Authorizations Pre Operative Clearances Payment Processing Billing Outbound Calling Email Support Healthcare Administrative Support

Customer Resolutions Group

Transcom Asia

Sep 2020 - Jan 2023 (2 years 4 months)

Handled shipment inquiries, escalations, and investigations by coordinating with customers, customer service teams, operational hubs, and international partners. Provided shipment updates, resolved import/export concerns, monitored cases through completion, and handled customer feedback and website-related issues.

Escalation Handling Case Management Import & Export Issue Resolution Shipment Tracking Logistics Coordination Website Support

Customer Service Representative

Transcom Asia

Feb 2020 - Sep 2020 (7 months)

Provided customer support for device registration, promotional eligibility, shipment tracking, and delivery inquiries, and assisted customers with account-related issues. Coordinated with operational centers to resolve shipment concerns and scheduled shipment collections while processing import charge payments.

Customer Service Shipment Tracking Account Support Import Charge Payments Customer Support Device Registration Support Account Related Issues Import Charge Payment Processing