Open to opportunities

Kathleen Tuazon

@kathleentuazon

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Dedicated Patient Care Coordinator focused on improving patient experiences.

Philippines

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What I'm looking for

I am seeking a role that allows me to enhance patient care and improve healthcare processes in a supportive environment.

I am a dedicated and detail-oriented Patient Care Coordinator with extensive experience in healthcare administration and customer service. My journey in the healthcare field has equipped me with the skills to manage patient schedules, coordinate care plans, and serve as a reliable liaison between healthcare providers and patients. I am adept at using EMR systems, Microsoft Office, and Google Workspace, which allows me to streamline processes and enhance patient care.

Throughout my career, I have worked diligently to improve patient experiences and ensure care continuity. At BrightStarCare LLC, I coordinated patient appointments and maintained communication between patients and caregivers, ensuring seamless care transitions. My role at Optum Global Solutions further honed my skills in care coordination, where I provided personalized assistance to a high volume of patients daily, ensuring their satisfaction and compliance with care plans.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

BrightStarCareLLC

Sep 2024 - Present (9 months)

Coordinated patient appointments, referrals, and follow-ups to ensure seamless care transitions. Maintained communication between patients, physicians, and caregivers to manage care plans and oversaw staff schedules to meet patient care needs.

Patient Scheduling & Referrals Care Coordination Communication Scheduling

Healthcare Associate

OptumGlobalSolutions

Sep 2021 - Sep 2024 (3 years)

Reviewed insurance policies to determine claim coverage eligibility and provided personalized assistance to a high volume of patients daily, ensuring satisfaction and compliance. Supported care delivery by resolving concerns and coordinating with internal departments.

Communication Problem Solving Team Collaboration

Teacher

Kid's Club Learning Center

Aug 2018 - Jun 2019 (10 months)

Designed educational programs promoting student wellness and school readiness. Provided individualized support, enhancing early childhood development.

Curriculum Development Education Programs Classroom Management Communication

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

Bachelor of Science in Nursing, Nursing

Completed a comprehensive curriculum in nursing science, preparing for a career in patient care. Gained foundational knowledge in healthcare practices and patient management.

MMMS-DTCC

Caregiving Course, Caregiving

Undertook a caregiving course to develop essential skills in providing patient support and assistance. Focused on practical aspects of patient care and coordination.