Sameer User

I am a dynamic Quality Analyst with over a year of experience in the BPO sector, dedicated to enhancing service quality and customer satisfaction. My expertise in quality management and keen attention to detail have driven consistent improvements in performance metrics and customer interactions. I have a proven track record of collaborating with teams to develop effective training materials and feedback mechanisms that boost agent productivity.

Currently, I work as a Quality Analyst at ParimatchGlobal, where I was promoted internally due to my performance and meticulous attention to detail. My role involves auditing chat, email, and ticket responses to ensure adherence to quality standards, providing constructive feedback to agents, and monitoring KPIs to contribute to higher customer satisfaction. I am passionate about delivering exceptional customer experiences and committed to fostering a culture of excellence within service operations.