Mehedi HasanMH
Open to opportunities

Mehedi Hasan

@mehedihasan2

Customer Support & Operations Specialist with a passion for excellence.

Bangladesh

What I'm looking for

I am looking for a role in a forward-thinking organization that values customer satisfaction and operational excellence.

I am a highly motivated Customer Support & Operations Specialist with over two years of experience in the betting industry. My expertise lies in customer service, account management, data analysis, and operational optimization. I thrive in fast-paced environments where efficiency and customer satisfaction are paramount. My analytical mindset allows me to identify customer behavior patterns and improve retention strategies effectively.

In my current role as a Customer Support & Operations Associate, I have provided high-level support by managing customer accounts and resolving inquiries efficiently. I conduct detailed data analysis to track trends, which helps in optimizing engagement strategies. My commitment to regulatory compliance ensures a safe and ethical gaming environment, while my proactive approach has led to increased customer satisfaction and revenue growth.

Experience

Work history, roles, and key accomplishments

BS
Current

Customer Support & Operations Associate

Betting Site

Jan 2021 - Present (4 years 4 months)

Provided high-level customer support, efficiently handling betting-related inquiries, account management, and technical troubleshooting. Conducted detailed data analysis to track customer behavior trends, optimizing engagement and retention strategies while maintaining strict regulatory compliance.

Education

Degrees, certifications, and relevant coursework

University of Dhaka logoUD

University of Dhaka

Bachelor’s Degree

Tech stack

Software and tools used professionally

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Mehedi Hasan - Customer Support & Operations Associate - Betting Site | Himalayas