Open to opportunities

Rashed Khan

@rashedkhan

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Customer Service Analyst specializing in data-driven process improvements.

Bangladesh

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What I'm looking for

Seeking a role in a data-driven environment where I can leverage my analytical skills to enhance customer experience and optimize business processes.

As a dedicated Customer Service Analyst with a strong background in data analysis and KPI evaluation, I excel at enhancing service quality through actionable insights. My expertise lies in designing management dashboards that facilitate informed decision-making and collaborating with cross-functional teams to optimize workflows.

Currently at ABG Technologies Limited, I have successfully improved customer service operations by analyzing KPIs, conducting quality assurance surveys, and implementing process improvements. My previous role at bKash Limited allowed me to develop and maintain dashboards using tools like Excel, Google Sheets, and Power BI, ensuring data accuracy and compliance with SLAs.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Analyst

Current

ABG Technologies Limited

Dec 2021 - Present (3 years 6 months)

As a Customer Service Analyst, I enhanced service quality through data analysis and KPI evaluation. I designed management dashboards for actionable insights and collaborated with cross-functional teams to optimize workflows. My role involved analyzing customer feedback to address issues and ensure compliance with SLAs.

Data Analysis KPIs Dashboard Development Customer Feedback Analysis Cross Functional Collaboration SLA Microsoft Office Power BI G Suite SPSS

Customer Support Executive

bKash Limited

Jan 2023 - Oct 2023 (9 months)

Managed the e-KYC process at bKash, ensuring compliance with regulatory guidelines and improving onboarding efficiency. Developed dashboards for tracking customer transactions and conducted audits for data accuracy, contributing to continuous process improvement.

Regulatory Compliance Dashboard Development Customer Onboarding Microsoft Excel Google Sheets Power BI Data Analysis

Education

Degrees, certifications, and relevant coursework

Khulna University

Master of Science, Applied Mathematics

2019 - 2020

Grade: 3.15 out of 4

Completed a Master of Science in Applied Mathematics with a CGPA of 3.15 out of 4, focusing on advanced mathematical theories and applications.

Khulna University

Bachelor of Science, Mathematics

2013 - 2018

Grade: 3.17 out of 4

Achieved a Bachelor of Science in Mathematics with a CGPA of 3.17 out of 4, covering various mathematical disciplines and their practical applications.