Open to opportunities

Samantha Abassah

@samanthaabassah

Remote customer support specialist and virtual assistant, 4+ years coordinating customer inquiries, hiring support, and interview scheduling.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced remote role where I can support customers via chat and email, manage inboxes and scheduling, and contribute to recruitment/hiring coordination. I’m open to all time zones and focused on reliable, high-quality communication.

I’m a result-driven Remote Customer Support Specialist and Virtual Assistant with 4+ years of experience supporting customers across live chat and email while coordinating high-volume administrative workflows. I manage calendars, handle inbox and helpdesk processes, and deliver clear, professional communication that improves customer experience.

In my most recent role, I managed 80+ client inquiries daily and achieved a 95% customer satisfaction rate. I also resolved technical and account-related issues across multiple time zones, used recurring customer feedback to drive actionable improvements, and trained 5 new remote team members on CRM best practices and ticket management.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Albert Ltd

Jan 2022 - Jan 2024 (2 years)

Managed 80+ client inquiries daily via live chat and email, maintaining a 95% customer satisfaction (CSAT) score. Resolved technical and account issues across multiple time zones, improving ticket resolution time by 20% and providing actionable customer feedback to the product team.

Customer Support Live Chat Email Support Ticket Management HubSpot Intercom Multitasking Customer Feedback Analysis Issue Resolution Documentation Remote Collaboration Problem Solving

Administrative Assistant

Grand View Hotel

Jan 2019 - Jan 2022 (3 years)

Coordinated daily administrative operations including email correspondence, meeting scheduling, and records management for a team of 20+. Streamlined guest communication, managed expense reports, supply inventories, and staff schedules, and supported management with KPI tracking and data reporting.