Princess Nwodika

I am a results-driven customer support and administrative professional with over four years of combined experience across hospitality, administration, and remote customer support. I consistently exceed KPIs in client satisfaction, response time, and task completion while working across global time zones.

At Albert Ltd I handled 80+ daily client interactions via email and live chat, maintained a 95% satisfaction rate, improved ticket resolution time by 20%, and provided product feedback that improved platform usability. Earlier, as an Administrative Assistant at Grand View Hotel, I streamlined communications and operations to raise guest satisfaction by 30% and supported KPI tracking and reporting.

I hold a B.A. in Business Administration and certifications in project management and remote work best practices. I thrive in fast-paced remote teams, mentor new hires on CRM and communication tools, and focus on process improvement to deliver measurable service gains.