SGsaloni Goswami
@salonigoswami
Enthusiastic professional with experience in customer support and education.
IndiaWhat I'm looking for
I am an enthusiastic and detail-oriented professional with over 3 years of experience in customer support and education. My journey has equipped me with strong communication skills, logistics coordination expertise, and effective classroom management abilities. I thrive in dynamic environments where I can leverage my skills to enhance customer satisfaction and support educational initiatives.
Currently, I serve as a Senior Customer Experience Executive at Gyor Products, where I handle customer interactions through various channels and manage logistics operations. My previous roles have further honed my abilities in email and chat support, order management, and problem-solving. I am passionate about creating positive experiences for customers and fostering a supportive learning environment for students.
Experience
Work history, roles, and key accomplishments
Sr. Customer Experience Executive
Gyor Products (IndihopShop)
Apr 2023 - Present (2 years 3 months)
Managed customer interactions across multiple channels, including email, chat, and phone. Oversaw logistics operations, including shipping, returns, and exchanges, while resolving complaints to ensure customer satisfaction.
Customer Experience Executive
Naturohabit
Feb 2022 - Mar 2023 (1 year 1 month)
Managed customer service interactions via email and chat. Provided support for product queries, order issues, and returns.
Customer Care Executive
Ayom Nutrition
Feb 2020 - Jan 2021 (11 months)
Provided inbound and outbound calling, email, and chat support to customers. Assisted with the Last Mile Delivery (LMD) process.
Part-time Teacher (Maths & Science)
Galaxy Pride School
Feb 2019 - Jan 2020 (11 months)
Taught Mathematics and Science to students in classes 8th to 10th. Assisted with classroom activities and test preparation.
Education
Degrees, certifications, and relevant coursework
IGNOU
Bachelor of Arts, Psychology
Currently pursuing a Bachelor of Arts in Psychology. Expected to complete the degree in 2025.
Sarvodaya Kanya Vidyalaya
12th (Senior Secondary), Senior Secondary Education
Grade: 70%
Completed Senior Secondary education at Sarvodaya Kanya Vidyalaya in 2018. Achieved a grade of 70%.
Tarun Niketan Public School
10th (Secondary), Secondary Education
Grade: 86%
Completed Secondary education at Tarun Niketan Public School in 2016. Achieved a grade of 86%.
Availability
Location
IndiaAuthorized to work in
Job categories
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