NINeelam Idnani
@neelamidnani
Dedicated educator with strong skills in communication and customer support.
IndiaWhat I'm looking for
I am a dedicated and passionate educator with a strong academic background in English and Commerce. My experience spans both teaching and customer service, where I have honed my ability to manage classrooms effectively while providing high-quality client support. Currently, I work at Amazon as a Customer Service Associate, where I showcase my adaptability, communication, and problem-solving skills in a fast-paced, global environment.
Throughout my career, I have taught English and Economics to high school students, managed class operations, and coordinated admissions under the IGCSE curriculum. My commitment to education is reflected in my ability to create engaging learning environments and support students in their academic journeys. I believe that fostering a positive attitude and a collaborative spirit is essential for success in both teaching and customer service roles.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Amazon
Aug 2023 - Present (1 year 10 months)
Handled customer queries via chat, email, and phone, ensuring customer satisfaction and adherence to quality metrics. Worked efficiently in a fast-paced, global support environment.
Lecturer
Private Classes
Taught English and Economics to high school students from Standard IX to XII. Developed and delivered engaging lessons to improve student comprehension and academic performance.
Admission Counsellor & Co-ordinator
Proactive International School
Worked as an Admission Counsellor and Co-ordinator for six months, handling admissions and coordination under the IGCSE curriculum. Assisted prospective students and parents with the admission process.
Teacher
Ira Global School
Taught students under the IGCSE curriculum for four years. Implemented effective teaching strategies to meet curriculum requirements and foster student learning.
Lecturer & Management
Omega Classes
Taught Standard X students and managed class operations for one year. Coordinated administrative tasks and ensured smooth functioning of the classes.
Education
Degrees, certifications, and relevant coursework
Maharashtra Board
Bachelor of Arts, Arts
Grade: 50%
Completed the first year of Bachelor of Arts. Achieved a final grade of 50%.
Pune Board
Diploma in Education, Education
Grade: 68%
Completed the second year of the Diploma in Education. Achieved a final grade of 68%.
Pune Board
Diploma in Education, Education
Grade: 67.70%
Completed the first year of the Diploma in Education. Achieved a final grade of 67.70%.
Maharashtra Board
Higher Secondary Certificate, Commerce
Grade: 58.17%
Completed Higher Secondary Certificate with a focus on Commerce. Achieved a final grade of 58.17%.
Maharashtra Board
Secondary School Certificate, General Studies
Grade: 56.73%
Completed Secondary School Certificate. Achieved a final grade of 56.73%.
Maharashtra Board
Master of Arts, English
Grade: 55%
Completed a Master of Arts degree with a focus on English. Achieved a final grade of 55%.
Maharashtra Board
Bachelor of Arts, Arts
Grade: 46%
Completed the final year of Bachelor of Arts. Achieved a final grade of 46%.
Maharashtra Board
Bachelor of Arts, Arts
Grade: 50%
Completed the second year of Bachelor of Arts. Achieved a final grade of 50%.
Availability
Location
IndiaAuthorized to work in
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