Open to opportunities

Sisira Chandran

@sisirachandran

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Experienced customer service professional with a focus on client satisfaction.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over 7 years of experience in customer service across EdTech, eCommerce, and HR consulting, I have honed my skills in managing customer inquiries through various channels. My expertise lies in resolving issues related to orders, payments, and billing, consistently achieving top-tier metrics in customer satisfaction and first contact resolution.

Throughout my career, I have built strong client relationships and mentored teams to drive service improvements. My role as a Senior Customer Service Associate has allowed me to lead initiatives that enhance customer experience, such as implementing delivery instructions for better service accuracy. I am passionate about collecting and analyzing customer feedback to identify opportunities for service enhancements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

TartLabs

Sep 2023 - Present (1 year 9 months)

Providing customer support for a US-based EdTech platform, addressing inquiries related to the website, tests, and payment issues. Responsible for resolving tickets daily, assisting with refunds, and ensuring accuracy in processing.

Customer Support Order Management Problem Solving Refund & Payment Processing Conflict Resolution Customer Feedback Analysis Time Management Team Collaboration

Customer Service Associate

Amazon

Sep 2017 - Mar 2023 (5 years 6 months)

Provided exceptional support across multiple channels, resolving issues related to orders, payments, product returns, and delivery delays. Managed order-related issues and processed refunds while ensuring compliance with Amazon’s policies.

Order Management Problem Solving Refund & Payment Processing Conflict Resolution Customer Feedback Analysis Time Management Team Collaboration

HR Consultant

Amazon

Apr 2017 - Sep 2017 (5 months)

Resolved candidate issues regarding applications via live chat and email while working in US and UK rotational shifts. Led a team of 10 to 15 members, providing guidance and fostering collaboration to drive higher customer satisfaction.

Problem Solving Team Leadership Conflict Resolution Time Management Customer Feedback Analysis

Customer Service Associate

Sutherland Global Services

Aug 2016 - Sep 2016 (1 month)

Assisted with order management, payment processing, and billing discrepancies. Managed inbound inquiries and collaborated with cross-functional teams to resolve issues while consistently meeting performance metrics.

Order Management Problem Solving Refund & Payment Processing Conflict Resolution Customer Feedback Analysis Time Management Team Collaboration

Education

Degrees, certifications, and relevant coursework

RVS Engineering College

Bachelor of Engineering, Computer Science and Engineering

2019 - 2023

Bachelor of Engineering (B.E.) in Computer Science and Engineering. Developed skills in programming, software development, and systems analysis while engaging in various projects and practical applications.