MSmahima sagar
@mahimasagar
I am a customer-focused IT professional with e-commerce, support, and training experience.
IndiaWhat I'm looking for
I am an IT and customer-support professional with hands-on experience in e-commerce operations, order processing, and classroom IT training. I combine technical proficiency with strong communication to solve customer issues and streamline digital workflows.
At Tech Mahindra I delivered high-quality call and chat support, resolving customer queries effectively, and as an online seller I managed product listing, logistics, and customer service for e-commerce channels. In school IT roles I trained students and assisted teachers to integrate IT tools, while also supporting administrative functions as an assistant manager and computer operator.
I am motivated by continuous learning, team collaboration, and contributing to organizational growth by applying my combined skills in support, operations, and training.
Experience
Work history, roles, and key accomplishments
IT Assistant
Veer Savarkar Sarvodaya Kanya Vidyalya
Supported digital learning initiatives and assisted teachers in using IT tools to improve classroom instruction and resource access.
IT Assistant & Trainer
SKV Malviya Nagar School
Provided computer training sessions for students and supported classroom IT integration to enhance digital literacy and learning outcomes.
Computer Operator
Women Police Station
Performed data entry, official documentation, and system operations to maintain accurate records and support administrative processes.
Assistant Manager
Coral Smart Solution
Assisted in team management and day-to-day administration to ensure smooth operations and coordinated task delivery.
TMCustomer Support Associate
Delivered high-quality call and chat support, resolving customer queries effectively and maintaining service level expectations.
Online Seller
Elegantra Naturavives
Managed online sales, customer service, product listings, and logistics to maintain timely order fulfilment and positive customer experiences.
Education
Degrees, certifications, and relevant coursework
KUKurukshetra University
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications degree from Kurukshetra University.
KUKurukshetra University
Bachelor of Education, Education
Bachelor of Education degree from Kurukshetra University.
Haryana Board of School Education
Higher Secondary Certificate (12th), Secondary Education
Completed Higher Secondary (12th) certification under the Haryana Board of School Education (HBSE).
Haryana Board of School Education
Secondary School Certificate (10th), Secondary Education
Completed Secondary School (10th) certification under the Haryana Board of School Education (HBSE).
KUKurukshetra University
Master of Computer Applications, Computer Applications
Master of Computer Applications degree from Kurukshetra University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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