At Vedantu Innovations, I led six coordinators supporting 400+ customers, overseeing onboarding, issue resolution, retention, and complex escalations. I partnered with academic, content, and technical teams to improve service delivery, engagement, and customer outcomes.
I've also designed assessment tools and workshops at Schoolcanvas and built strong parent relationships as a Biology Faculty at DAV Public School. I use team performance data, Salesforce, Excel, and cross-functional collaboration to coach teams and strengthen support operations.
