Open to opportunities

Aarif Hussain Baldave

@aarifhussainbaldave

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Operations and support services leader driving efficiency, growth, and exceptional customer experiences.

India

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What I'm looking for

I'm seeking a mid-level operations or support role where I can optimize processes, lead teams, apply system administration skills, drive growth, and contribute in a collaborative, customer-focused environment while continuing to mentor students in mathematics.

I am an accomplished support service and operations professional with extensive experience in support, operations management, and sales. I focus on driving business growth through practical strategies and strong client relationships.

At Walmart (RiseOTB) I worked as a Partner Support Specialist (Email Process), where I managed multiple support queues and improved seller experience; I reduced dispute resolution time by 20% and mastered tools such as Salesforce, JIRA, and Slack.

Previously, I served as a Customer Support Executive at Swiggy, achieving a 95% client satisfaction rate, and as an Outlet Manager where I increased monthly sales by 15% and reduced operational costs through better resource allocation.

I founded an e-commerce startup (BangKart) and hold a Google Professional Certificate in System Administration and IT Infrastructure Services; I also tutor mathematics, emphasizing reasoning, logic, and aptitude, and remain committed to continuous learning and team development.