Looking for a job

Sofi User

@sofyaleja

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Bilingual administrative professional skilled in remote operations and process improvement.

Colombia

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What I'm looking for

I seek a remote role supporting U.S. teams where I can apply my bilingual admin skills, process improvement mindset, and high-volume operations experience while growing into expanded operational or leadership responsibilities.

I am a bilingual administrative assistant with over two years of experience supporting U.S.-based companies in fully remote environments. I excel at inbox and email management, document organization, high-volume processing, and coordinating cross-functional communication to meet deadlines.

At Acrisure I processed 100+ policy cancellations daily and managed 40+ operational requests per day with high accuracy, and previously handled 50+ calls and 80+ chats daily at Intouch 24/7. I am highly organized, detail-oriented, proactive, and comfortable working U.S. business hours.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Acrisure

Jul 2024 - Oct 2025 (1 year 3 months)

Provided remote administrative and operational support, processing 100+ policy cancellations daily and managing 40+ operational requests per day while maintaining accurate documentation and timely cross-functional communications.

Document Management Inbox Management Data Entry Communication Process Improvement CRM Remote Operations Prioritization

Bilingual Customer Support Rep

Intouch 24/7

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered bilingual customer support via calls and chat, handling 50+ calls and 80+ chats daily and documenting cases in CRM to resolve payment, account, and technical issues with high customer satisfaction.

Bilingual Support CRM Case Documentation Technical Troubleshooting Customer Satisfaction Remote Work