Sally Bartur

Served as System Administrator, Clinical Assistant, Biller, and Business Manager for a healthcare practice, managing patient scheduling, EHR platforms, and daily clinical/administrative operations. Managed full medical billing cycle and maintained strict HIPAA compliance.

Performed high-accuracy data entry while responding to a wide variety of customer inquiries. Implemented a quality assurance process that improved overall data accuracy.

Trained and onboarded new agents on company procedures, safety requirements, and QA standards. Established performance metrics and tracked team progress toward targets, reporting findings to leadership.

Monitored quality metrics and reported production deficiencies to leadership regularly. Mentored junior QA specialists and educated staff on QA standards to ensure consistent compliance.

Handled high-volume inbound calls with composure, interpreting and applying custom proxy voting policy across a range of proposals. Used open-ended questioning to identify caller needs and resolve requests efficiently and accurately.

Promoted products and services by phone, matching offerings to individual customer needs. Built and maintained lasting client relationships through consistent, high-quality service.

Resolved complex customer issues promptly, improving satisfaction and retention outcomes. Managed multiple phone lines while accurately logging data into software systems.

Implemented cybersecurity measures to protect sensitive data and maintain regulatory compliance. Established IT policies, procedures, and disaster recovery plans; evaluated emerging technologies. Troubleshot hardware and network issues to ensure operational continuity.

Delivered customer service while navigating multiple software applications simultaneously. Supported colleagues during high call-volume periods, contributing to team performance.

Received multiple commendations for exceptional phone support and client service. Resolved customer inquiries efficiently across multiple software platforms.

Delivered bilingual (English/Spanish) instruction and supported student development at the primary and secondary level.

Bachelor of Computer Engineering degree from Universidad Tecnológica de Honduras.