Rosy Rivera

I bring strong customer-focused communication and a steady track record handling high-volume, inbound requests from home. In my customer service roles, I’ve supported insurance verification, processed customer payments, resolved complaints, and maintained professional phone etiquette while keeping service accurate and timely.

I also bring teaching experience as a Guest Teacher through Cobb County School District, handling all grade levels and following lesson plans. Alongside that, I’m tech savvy and comfortable using remote access tools and providing technical support when troubleshooting is needed.

My skill set extends into medical operations with knowledge of HIPAA security, medical scheduling, medical billing, and medical coding, plus administrative and office support strengths. I’m motivated to work in an environment that values clear communication, safe work practices, and continuous improvement—where I can combine service excellence with reliable, detail-oriented follow-through.