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Sakhile Sibanda

@sakhilesibanda1

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Innovative benefits administrator with extensive claims management experience.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities and values collaboration.

I am an innovative and results-oriented benefits administrator with over 11 years of experience in employee relations, performance, and career development. My career has been marked by a commitment to excellence in claims management, where I have honed my skills in assessing, processing, and paying various types of claims, including provident and pension funds. I thrive in fast-paced environments and excel at collaborating with diverse teams, ensuring that I meet deadlines while maintaining a high level of accuracy and attention to detail.

Throughout my career, I have demonstrated my ability to handle pressure and manage multiple tasks efficiently. My experience spans various roles, including Claims Administrator at Sanlam Corporate, where I assess and process claims while providing exceptional customer service to members and pensioners. I am also skilled in preparing detailed reports and liaising with relevant stakeholders to ensure smooth operations. My dedication to continuous learning and improvement drives me to seek new challenges and opportunities for growth in the benefits administration field.

Experience

Work history, roles, and key accomplishments

Current

Core Operations Claims Administrator

Current

Sanlam Corporate

Aug 2021 - Present (3 years 11 months)

Assessed and processed provident and pension fund claims, including withdrawals, death, and retirement claims. Managed member and pensioner customer service by resolving queries, updating details, and handling tax applications with SARS.

Customer Service Data Entry Reporting Communication Microsoft Office

Senior Fund Administrator

Alexander Forbes

Feb 2021 - Jul 2021 (5 months)

Assessed and switched various types of claims, managing pending claims with outstanding information. Prepared quarterly and weekly reports, handled tax applications with SARS, and ensured timely delivery of payment proofs and benefit letters.

Claims Handling Tax Applications Reporting Customer Service Document Management Data Management Microsoft Office

Claims Administrator

Sanlam ACA Employee Benefits

May 2018 - Jan 2021 (2 years 8 months)

Initiated daily claims payments across four different funds, including death, disability, and withdrawals. Managed disinvestments, processed FSB invoices, and handled individual transfers and tax applications with SARS.

Claims Handling Disinvestment Tax Applications Payment Processing Reporting Customer Service Data Management Microsoft Office

Claims Administrator

Salt Employee Benefits

Sep 2016 - May 2018 (1 year 8 months)

Assessed and processed provident and pension fund claims, including withdrawals, death, and retirement claims. Provided comprehensive customer service to members and pensioners, addressing queries and updating system details.

Customer Service Data Entry Document Management Communication Microsoft Office

Employee Benefit Administrator

Absa Consultants and Actuaries

Oct 2013 - Aug 2016 (2 years 10 months)

Performed data analysis, indexed documents, and reconciled employer accounts. Managed monthly contributions, generated new member certificates, and resolved employer and member queries.

Data Analysis Customer Service Document Management Payment Processing Compliance Reporting Microsoft Office Problem Solving

Community Liaison Office

Mopani Makweteng Civils (PTY) LTD

Jul 2012 - Sep 2013 (1 year 2 months)

Supervised workers and monitored project progress, ensuring adherence to timelines and quality standards. Prepared and submitted detailed reports to the Randfontein Local Municipality.

Monitoring Communication Stakeholder Engagement Team Leadership Problem Solving

Court Preparation Officer

Teddy Bear Clinic for Abused Children

Feb 2011 - Dec 2011 (10 months)

Prepared children for court appearances, providing support and guidance through the legal process. Collaborated with legal professionals and social workers to ensure the well-being of the children.

Child Support Communication Empathy Advocacy Documentation Interpersonal Skills

Waitress

Spur Restaurant

Jan 2004 - Jun 2004 (5 months)

Provided excellent customer service, taking orders and serving food and beverages efficiently. Managed cash transactions and ensured a clean and welcoming dining environment.

Customer Service Order Taking Teamwork Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Western College for FET

Certificate, Legal Secretary

Completed N4, N5, and N6 levels in Legal Secretary, covering subjects such as Communication, Office Practice, Computer Practice, and Legal Practice. Gained foundational knowledge in legal administrative tasks and office procedures.

Damelin Westrand

Certificate, Computer Skills for Windows and Office

Acquired essential computer skills for Windows and Microsoft Office applications, including MS Word 2007, MS Excel 2007, and MS Outlook 2007. Developed proficiency in using common office software for various tasks.

Phahama Secondary School

Matric, General Studies

Completed secondary education with a focus on subjects including IsiZulu, English, History, Biology, Business Economics, and Economics. Developed a broad academic foundation across humanities and sciences.