Vanessa Lubisi

I am a detail-oriented Claims Handler with hands-on experience at Sutherland, proficient in assessing claims, gathering and verifying documentation, and negotiating uninsured loss recoveries to achieve timely, fair resolutions. I consistently meet performance targets, reduce claim turnaround times, and improve customer satisfaction through clear, empathetic communication and strong attention to data integrity and compliance.

I have worked across claims processing and customer response functions, resolving disputes, coordinating with internal teams and third parties, and supporting clients through stressful situations. I am committed to continuous learning and seek to grow within a forward-thinking insurance or financial services team where I can further develop technical skills and contribute to service excellence.