Open to opportunities

Sinethemba Madondo

@sinethembamadondo

Message

Customer-focused claims and service professional delivering accurate, empathetic support.

South Africa

Message

What I'm looking for

I seek a customer-focused role where I can manage claims or passenger services, apply strong communication and CRM skills, grow professionally, and contribute to a collaborative, service-oriented team.

I am a customer-focused claims and service professional with hands-on experience managing insurance claims, client communications, and high-volume passenger support. I have a proven record of handling end-to-end claim processes, liaising with service providers, and delivering customer service aligned with quality and performance standards.

I bring strong communication, time-management, and CRM/data-entry skills, supported by certifications in Live Fire Fighting and First Aid. I thrive in fast-paced environments, resolve conflicts with empathy, and work collaboratively to ensure accurate outcomes and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Menzies Aviation

Nov 2024 - Nov 2025 (1 year)

Handled high volumes of passenger inquiries, check-in and baggage processes, and coordinated with ground crew to ensure timely departures while maintaining safety and compliance.

Customer Service Check In Processes Data Entry Safety Compliance Team Coordination Conflict Resolution

Insurance Claims Administrator

Aon South Africa

Dec 2021 - Sep 2024 (2 years 9 months)

Managed end-to-end personal and motor claims processing, assessing claim validity and settlements while liaising with service providers to meet quality and performance standards.

Claims Processing Customer Service CRM Data Entry Communication