Open to opportunities

Ntombifikile Nxumalo

@ntombifikilenxumalo

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Experienced insurance and banking professional focused on client service.

South Africa

Message

What I'm looking for

I am seeking a stable role in financial services or administration where I can apply my client-service, diary-management and claims-processing experience, contribute to a collaborative team, and continue to grow professionally.

I am an experienced insurance and banking professional with a long track record in client service, personal assistant duties, reception and switchboard operations. I have worked across major financial institutions, handling diary management, claims processing, new business administration and client queries.

Throughout my career I have demonstrated reliability, honesty, strong problem-solving and teamworking skills, contributing to business continuity and service quality at organizations such as Old Mutual, Sanlam, First National Bank and ABSA. I have experience preparing reports, processing accounts and supporting advisers and managers.

I am committed to advancing my career by seizing opportunities to add value, streamline processes and support teams; I bring resilience, proactivity and solid administrative expertise to any role in the financial services sector.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant

Current

Old Mutual

Mar 2022 - Present (3 years 7 months)

Provide executive support including diary management, reception, switchboard and facilities coordination for the Business Manager; improved office organization and client service since March 2022.

Facilities Management Client Services Office Administration Communication

Client Service Clerk

Omnisure

Jan 2018 - Feb 2021 (3 years 1 month)

Operated switchboard, managed reception duties and ensured timely payment of accounts while delivering front-line client service from January 2018 to February 2021.

Client Services Cash Handling Communication Records Management

Personal Assistant

Old Mutual Insure

Jun 2016 - Dec 2017 (1 year 6 months)

Supported recruitment advisers and Development Manager with diary management, client queries, policy claims and new business processing from June 2016 to December 2017.

Recruitment Client Queries Claims Administration

Personal Assistant

Sanlam

Jan 2015 - Mar 2016 (1 year 2 months)

Managed advisers' diaries, handled switchboard and client queries, and processed new and existing business and claims during a contract from January 2015 to March 2016.

Claims Processing Administration

Data Capturer

First National Bank

Jan 2014 - Apr 2014 (3 months)

Captured, checked and verified client information for banking records during a short-term contract from January 2014 to April 2014.

Data Entry Data Verification Quality Control Client Records Attention To Detail MS Excel

Customer Consultant

Old Mutual

Mar 2004 - Jun 2013 (9 years 3 months)

Handled new business processing, client and product provider queries, weekly/monthly reporting and lead actioning from March 2004 to June 2013, supporting retention and conversion efforts.

client support Reporting Lead Management Retention Administrative Support Communication

Team Secretary

Old Mutual

Feb 2002 - Dec 2003 (1 year 10 months)

Prepared business reports, managed weekly submissions, processed accounts payments and maintained diaries for 10 advisers from February 2002 to December 2003.

Report Preparation MS Word MS Excel Typing