hlanzeka gumedeHG
Open to opportunities

hlanzeka gumede

@hlanzekagumede

Dedicated customer service professional with strong communication skills.

South Africa
Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a committed and hardworking individual with a passion for delivering exceptional customer service. My experience spans various roles, including my current position as a Claims Advisor at Huntswood, where I provide outstanding support to clients while managing their personal data and filing new claims. My ability to connect with diverse groups of people has been instrumental in my success in this field.

Previously, I worked as a Call Center Agent at CCI South Africa, where I honed my skills in customer care and problem-solving. I consistently maintained control over conversations to enhance productivity and delivered exceptional service by leveraging my extensive knowledge of products and services. My voluntary experience as a Farm Assistant has further developed my organizational and teamwork skills, allowing me to contribute effectively in various settings.

Experience

Work history, roles, and key accomplishments

HU
Current

Claims Advisor

Huntswood

Oct 2022 - Present (2 years 9 months)

Provided excellent customer service and handled new claims, ensuring accurate management of customer personal data. Created new accounts for clients and offered emotional support during sensitive situations.

CC
Current

Ushering (Voluntarily)

Church of the Gospel of Jesus Christ

Feb 2019 - Present (6 years 5 months)

Assisted with event organizing, catering, and hospitality duties. Provided chaperoning services to ensure smooth event operations.

Education

Degrees, certifications, and relevant coursework

RT

Richfield Graduate Institute of Technology

Diploma, Business Administration

Completed a Diploma in Business Administration with a major in Supply Chain. Gained knowledge and skills relevant to business operations and supply chain management.

TS

Trenance Park Secondary School

Grade 12, General Studies

Successfully completed Grade 12, fulfilling the requirements for secondary education. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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hlanzeka gumede - Claims Advisor - Huntswood | Himalayas