hlanzeka gumede
@hlanzekagumede
Dedicated customer service professional with strong communication skills.
What I'm looking for
I am a committed and hardworking individual with a passion for delivering exceptional customer service. My experience spans various roles, including my current position as a Claims Advisor at Huntswood, where I provide outstanding support to clients while managing their personal data and filing new claims. My ability to connect with diverse groups of people has been instrumental in my success in this field.
Previously, I worked as a Call Center Agent at CCI South Africa, where I honed my skills in customer care and problem-solving. I consistently maintained control over conversations to enhance productivity and delivered exceptional service by leveraging my extensive knowledge of products and services. My voluntary experience as a Farm Assistant has further developed my organizational and teamwork skills, allowing me to contribute effectively in various settings.
Experience
Work history, roles, and key accomplishments
Claims Advisor
Huntswood
Oct 2022 - Present (2 years 9 months)
Provided excellent customer service and handled new claims, ensuring accurate management of customer personal data. Created new accounts for clients and offered emotional support during sensitive situations.
Ushering (Voluntarily)
Church of the Gospel of Jesus Christ
Feb 2019 - Present (6 years 5 months)
Assisted with event organizing, catering, and hospitality duties. Provided chaperoning services to ensure smooth event operations.
Call Center Agent
CCI South Africa
May 2021 - Oct 2022 (1 year 5 months)
Delivered exceptional customer service and managed new claims, including handling sensitive customer personal data. Created client accounts and provided emotional support while maintaining high productivity.
Education
Degrees, certifications, and relevant coursework
Richfield Graduate Institute of Technology
Diploma, Business Administration
Completed a Diploma in Business Administration with a major in Supply Chain. Gained knowledge and skills relevant to business operations and supply chain management.
Trenance Park Secondary School
Grade 12, General Studies
Successfully completed Grade 12, fulfilling the requirements for secondary education. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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