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Saikrishna User

@saikrishnauser3

Customer Support Specialist | U.S. M.S. graduate skilled in customer communication, ticket resolution, and U.S. time zone coverage.

India

Message

What I'm looking for

Motivated customer support professional seeking a full-time remote role supporting US-based teams and customers. Experienced in troubleshooting, resolving tickets with high customer satisfaction, and clear written communication across email and chat. Adaptable to US time zones and eager to contribute to a collaborative, fast-paced team.

I am a customer-focused support professional with a strong foundation in clear communication and user assistance. I hold a Master of Science in Engineering Management from Trine University in the USA, giving me firsthand experience with U.S. professional communication standards and business workflows.

My approach centers on listening to user concerns, managing email and live chat tickets efficiently, and providing clear, empathetic solutions. I learn new software tools and workflows quickly, take pride in well-organized documentation, and am fully set up to work aligned with U.S. business hours.

Experience

Work history, roles, and key accomplishments

DevOps Engineer

Berm Tec INC

Aug 2023 - Feb 2025 (1 year 6 months)

Provided operational support and assisted internal teams during routine environment configurations and system migrations. Monitored automated scheduled scripts, verified data output logs, and flagged anomalies to senior engineers. Handled incoming support tickets, updated user documentation, and maintained clear release notes to help team members navigate system changes efficiently.

CRM Documentation Troubleshooting Data Entry Customer Support Communication Skills

DevOps Engineer/ Operational Support Associate

Berm Tec Inc.

Aug 2023 - Feb 2025 (1 year 6 months)

Served as frontline operational contact managing incident tickets and user requests across chat, email, and internal systems. Investigated and diagnosed issues, performed root cause analyses, and collaborated with engineering and QA teams to resolve service disruptions.

Incident Management Root Cause Analysis Customer Support CRM Zendesk Freshdesk Slack Google Workspace Microsoft Office Excel Zoom Azure Jira

Education

Degrees, certifications, and relevant coursework

Trine university

Masters of science, Engineering Management

2022 - 2023

Grade: 3.8

Focused on engineering management, operational workflows, and technology systems. Developed strong problem-solving, project coordination, and technical documentation skills while studying in the U.S., with an emphasis on cross-functional communication and user-centric process management.

Trine University

Master of Engineering Management, Engineering Management

Master of Engineering Management degree from Trine University, completed in 2023.

Jawaharlal Nehru Technological University, Hyderabad

Bachelors of Technology, Mechanical engineering

2014 - 2018

Grade: 61.62

Completed coursework at Malla Reddy College of Engineering and Technology (MRCET), affiliated with JNTUH. Focused on foundational engineering principles, analytical problem-solving, and practical lab projects. Developed core skills in structured troubleshooting, technical reporting, and team collaboration.